Frequently Asked Questions
What is 88.5FM WFCR's address? Phone number? Fax number? E-mail?
WFCR
Hampshire House
University of Massachusetts
131 County Circle
Amherst MA 01003-9257
phone: 413-545-0100
fax: 413-545-2546
e-mail: radio@wfcr.org
Click here for a
map to Hampshire House, and here for a maps
of the University of Massachusetts campus.
When
will my favorite program be heard on 88.5FM WFCR, WFCR HD2, or WNNZ?
Check out the comprehensive, printable 88.5FM WFCR, HD-2 WFCR, and WNNZ program grid.
What was that music I heard last week on 88.5FM WFCR?
WFCR maintains playlists of music
heard on classical, jazz, and Safari programs. Choose
the day you want from the calendar.
What was
the music I heard on All Things Considered?
Both All Things
Considered and Morning
Edition post rundowns of their programs which include the
music played between news stories and features. Click on these links to
go to the archives of their programs and choose the date you are looking
for. NPR also runs a web-only
program, All Songs Considered,
which plays in their entirety the selections heard between stories on
All Things Considered.
Can I get tapes and transcripts of WFCR News stories?
If you want a cassette or CD of a WFCR news story, send an e-mail to
News Director Jill Kaufman at jkaufman@wfcr.org.
Can I get tapes and transcripts of NPR programs?
NPR offers tapes and transcripts
of Morning Edition,
All Things Considered
and other programs. You can call 1-877-NPR-TEXT (1-877-677-8398)
or order transcripts
online. Complete details are at www.npr.org/transcripts/index.html.
How can I submit a commentary to any of WFCR's media streams?
WFCR
is not accepting commentaries for broadcast at the current time.
How do I download WinAmp, RealAudio, or the Windows Media Player so
that I can listen to WFCR online?
To listen to WFCR online (and to take advantage of many other
offerings on the web) you will need to install a free player from
Real, Windows, or WinAmp. For Real, visit the RealPlayer
download page and select the "Free RealOne Player" link
(it may be difficult to find - as of October, 2003, it was in the
upper right hand corner of the page in light grey type). Follow
the instructions for downloading and installing the player and then
listen to WFCR online.
Real Audio will tempt you to upgrade or to join a plan which requires
monthly payments, but this is not necessary in order to listen to
WFCR online. Most of our archived on-demand audio files are also
encoded in Windows Media format; the Windows
Media Player is also free, and available for PCs and Macs.
Why
isn't the music I hear over the computer the same as the music playing
on the radio? It sounds like the same music, but at some other place in
the score.
This is the nature of streaming on the web. When you launch
the player it always takes a few seconds to connect to the source
of the streaming - and then there will be further seconds while
the first signals are being downloaded. Typically the player
will give you the message that you are "connecting" or "loading"
plus a graphic that shows the percentage gradually reaching 100%,
at which time you can actually start listening. Thus the signal
is delayed by a significant number of seconds by the time you can
hear it. The actual broadcast is preceded by a recording of our
General Manager, Martin Miller.
You'll also notice that sometimes the sound disappears while your
player rebuffers. It may be caused by congestion on the internet
or some other technical factor. It will usually begin again just
where it left off - you're not missing anything, just not hearing
it for a while. Each time this happens that buffer gets a little
farther behind.
The players are also set to automatically disconnect after two
hours of unattended listening; you may reconnect to the stream immediately.
We do this because bandwidth is expensive and we don't want listeners
going to bed, for example, with the stream connected.
When will my membership expire?
Your membership - or contributing listener status - expires one year
from the month you either made your first gift or the date you last made
an annual contribution - not the date you may have made an additional
gift in response to a mailing or to an on-air fund drive.
However, if you would like to change your renewal month, for any reason,
please contact the Development office at 413-545-0100 or email radio@wfcr.org.
Renewals are usually sent out three months before your expiration date,
so the sooner you respond, the fewer reminders we will need to send. And,
you do not need to wait until you hear an on-air fund drive to contribute
- 60% of contributing listener support comes directly from mail and approximately
40% comes in as a response to our on-air drives.
Where is my thank you gift?
Thank you gifts are sent four to six weeks AFTER YOUR PAYMENT
- CHECK OR CHARGE - gets to WFCR and is processed. Some gifts
are ordered and/or sent from outside business places, so this factor
can effect the date you actually receive your gift. As soon as your
money is received, the gift is on its way — from here or somewhere
else. It all takes time and other resources to make it happen. Thanks
for your patience and understanding - and your support.
Why does the Emergency Alert
System air tests without an announcement?
The old Emergency Broadcast System was tested using an announcement:
"This is a test..." but the new one sometimes is tested without
such an announcement. The new system, which went into effect several
years ago, is designed to operate automatically, without the need
for human intervention. When WFCR runs scheduled tests (which are
mandatory at least once a week), they are preceded by a "This is
a test" announcment. However, there are instances designed into
the system whereby it will override all other programming to make
its tests or announcements of such emergencies as severe weather
warnings without a preceding announcement. Sometimes it is possible
to delay the tests or announcments to make them fit into our program
schedule, but at times they will break into the programming unexpectedly.
How can my company underwrite on 88.5FM WFCR?
WFCR Public Radio 88.5 FM for Western New England offers an array of
sponsorship opportunities for area businesses. For details, check our
underwriting page. For information
on WFCR underwriting opportunities, web banner advertising, and event
sponsorships, call 413-577-0779. How can I
become a volunteer for 88.5FM WFCR?
WFCR receives support in many ways from volunteers, most frequently
during fund drives, but also on an ongoing basis. If you would like to
contribute by volunteering your time and talents, please fill out the
online volunteer form or contact our
volunteer coordinator at 413-545-0100.
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